Question 1

Can you make OEM service?

Accepted Answer

Yes, we can.Just send us your design or sample,and we will give you quotation based on it.

Question 2

Can you put our logo ?

Accepted Answer

Yes, we do. We can print or sewn your own logo on our products and package if your quantity is workable;

Question 3

What is your delivery time?

Accepted Answer

For samples, the lead time is about 7-10 days. For mass production, the lead time is 30-45 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for our products. Of course, it is also connected with other factories, such as the quantity and any special requirement, which needs our final confirm after further discussion between us, please understand;

Question 4

What is your MOQ?

Accepted Answer

Yes, we do have minimum quantity on each order as most of our order are customized under buyers special requirement; So, please let us know your requirement in detail, including quantity in detail, is quite important which enable us to check the possibility, please understand and thanks;

Question 5

How to confirm the style of garments?

Accepted Answer

If you have your own design, we willl follow your design accordingly; If not, you can let us know your idea in detail, we may supply some samples for your reference.

Question 6

How to know the price?

Accepted Answer

Price is the issue for every customer which depends on many factors, such as fabrics, styling, size spec. size ranges, quality requirement,delivery time etc,and so we only offer price upon receipt of yr confirm on above factors, thanks for your understanding.

Question 7

What kinds of payment methods do you accept?

Accepted Answer

T/T, Western Union or PayPal are all acceptable for us while normally payment term is 30-50% deposit in advance, the balance against the copy of B/L.

Question 8

Can I do original design?

Accepted Answer

Yes，your original design is welcome and ODM/OEM are all part of our service, pls rest assured of that;

Question 9

Can I get a sample first?

Accepted Answer

Yes, no problem; 
Normally, the cost of 1st sample is 3-5  times of production cost/price but this amount will be returned back to you once receipt of your 1st bulk order -- it means 1st sample will be free for you, happy ;-)

Question 10

Do you support customization?

Accepted Answer

Generally to say, YES; 
At the same time, better to send us your specific requirment on customization to enable us to check the possibility in detail before confirm, thanks for your understanding in advance;

Question 11

What material is this?

Accepted Answer

Normally,  the composition of our material can be easily found from our detail description; 
If not, to ensure accuracy, I'll discuss this with the relevant person and then get back to you.

Question 12

Can I add my own logo?

Accepted Answer

Yes, for sure;
If you can supply your own logo directly, that will be much easier;  If not, also not problem and you can advise the artwork of your logo in format of ".pdf", even better by ".ai" or ".cdr" by which we work based on it easily , thanks in advance;

Question 13

How long will it take to ship to my country?

Accepted Answer

It depends which way you prefer to ship the stock, by sea, by air or by courier, please advise before we can check this information in working time.
Also, please advise the destination of your port or your address which is necessary for checking, thanks for your understanding in advance;

Question 14

Could you introduce your company?

Accepted Answer

For more information, you are welcome to visit our website of www.outdoor-jacket.com , thanks in advance

Question 15

How long does your delivery time usually take?

Accepted Answer

Normally, it takes 30-45 days to finish the production once receipt of your order and every detail confirmed based on the normal quantity , ie 2000-3000pieces；
As to specific delivery time, need to discuss once actual order confirmed, please understand n thanks;

Question 16

What materials do you use for the products?

Accepted Answer

Normally,  the composition of our material can be easily found from our detail description; 
If not, to ensure accuracy, I'll discuss this with the relevant person and then get back to you.

Question 17

What colors and sizes are available?

Accepted Answer

Generally, we can accept customized color and size based on buyers requirement; To be on safe side, could you please advise your color ( by Pantone No. or send us the color swatch if possible ) and size in detail to enable us to check in detail before confirm, thanks for yr understanding in advance;

Question 18

Can I order a sample?

Accepted Answer

Yes, for sure; 
We will advise once receipt of your detail requirement on color/size, please understand and thanks;

Question 19

How long does it take to make samples and lead production?

Accepted Answer

It depends on the breakdown of your potential order on either samples or production; If possible, please advise the breakdown to enable us to check and reply in detail, thanks;

Question 20

Can you provide door-to-door delivery?

Accepted Answer

I need to confirm with my team and will update you at the earliest once receipt of your address in detail, thanks;

Question 21

What is the minimum order quantity (MOQ)?

Accepted Answer

Normally, our MOQ  is 600piece per color and 1200pieces per style;
As to a initial order, we also accept small order to start, ie 20pieces, which we can discuss in detail later, thanks;

Question 22

Do you have this product in stock?

Accepted Answer

If you could advise the  Art no. of our stock that you are insterested in clearly, it will bring help for us to  check it from our system and come back to you sooner and easier, thanks for your understanding in advance;

Question 23

What is the MOQ for custom products?

Accepted Answer

Normally, we can accept MOQ of 50piece for custom products;
To ensure accuracy, I'll discuss this with the relevant person and then get back to you.

Question 24

What is the biggest size you have?

Accepted Answer

Normally, the biggest size we have is 4XL based on Europe size for our production; 
But, we can also expand bigger sizes under buyers requirement after checking, please rest assured of that;

Question 25

What is the shipping cost and method?

Accepted Answer

It depends on in which way you would like to ship, ie by air, by courier or by sea as well as the quantity of your order;
If possible, could you please advise in detail to enable us to check it from our end, thanks in advance;

Question 26

Are you a factory or a trading company?

Accepted Answer

We operate as a hybrid model—we have our own production lines for standard products, and also collaborate with specialized factories for customized projects. This way, we can balance cost-efficiency and flexibility. What specifications do you need?

LBH